Terms & Conditions

www.buyback.uk

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use. Please click on the "How It Works" page for more information.

You must own all rights, title and interests in any phone(s) and/or devices (inc. Tablets, Watches, Gaming and Laptops) that you send to us.

Ownership of the device(s) will pass to us when we receive them, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the device ("cooling-off period"), providing:

·         the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and

·         you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the device does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your device(s) to us (outside the "cooling-off period").

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

Consumers

By placing an order through our site, you warrant that:

·         You are resident in Great Britain or Northern Ireland; and

·         You are accessing our site from that country; and

·         You are legally capable of entering into a binding contract; and

·         You are at least 18 years old; or

·         If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your device to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the device to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Businesses

By placing an order through our site, you warrant that:

·         You are authorised to act on behalf of the registered business; and

·         You are based in Great Britain or Northern Ireland; and

·         You are accessing our site from that country; and

·         You are legally capable of entering into a binding contract.

Phones and Devices

Each mobile phone or device (inc. Tablets, Watches, Gaming and Laptops) sold should match the make and model in the sale order and meet the following conditions:

Good

Each device should:

·         Be fully functional*

·         Be in good condition (may have moderate wear and tear – no cracks, chips, dents, deep scratches or engraving)

·         Have no defects in screen (no pixel damage, defects or discolouration in LCD)

·         Include its battery and back cover (charger not required)

·         Have healthy battery (battery health must be 80% or greater)

·         Not have bent housing

·         Not be water-damaged (water indicators must not be red)

*Must turn on and off, with all buttons and ports undamaged and working. All features such as Making calls, Wi-Fi, Camera, Video, etc must work. Operating system (software) must be fully working. Screen and touchscreen must fully work. Battery capacity must be very good.

Poor

Each device should:

·         Be fully functional*

·         Have no major damage (may have heavy wear and tear such as deep scratches, marks and small cracks, chips or dents - glass must not be shattered or bits missing)

·         Have no major defects in screen (may have very small pixel damage, minor defects or light discolouration in LCD)

·         Include its battery and back cover (charger not required)

·         Have decent health battery (battery health must be 70% or greater)

·         Not have bent housing

·         Not be water-damaged (water indicators must not be red)

*Must turn on and off, with all buttons and ports undamaged and working. All features such as Making calls, Wi-Fi, Camera, Video, etc must work. Operating system (software) must be fully working. Screen and touchscreen must fully work. Battery capacity must be very good.

Faulty

Each device should:

·         Power on (screen must switch on and not be blank)

·         Include its battery (charger not required)

·         Be intact (not crushed or snapped in half)

·         Not have bent housing

·         Not have any missing parts or components

Faulty examples: Water damaged, Shattered touchscreen, Major defect in screen, Faulty operating system, Faulty camera, Faulty touchscreen, Faulty Wi-Fi, Poor battery capacity, Faulty charging port, etc.

Dead

Each device should:

·         Include its battery (charger not required)

·         Be intact (not crushed or snapped in half)

·         Not have bent housing

·         Not have any missing parts or components

Dead examples: No power on, Blank Screen.

Faulty examples: Water damaged, Shattered touchscreen, Major defect in screen, Faulty operating system, Faulty camera, Faulty touchscreen, Faulty Wi-Fi, Poor battery capacity, Faulty charging port, etc.

Please note:

·         We accept phone battery chargers and accessories. But, these do not increase the value of your order. We may not be able to return accessories or original packaging (box) if you request your phone to be returned.

Laptops and Macbooks

Good

Each laptop/Macbook should:

·         Be fully functional including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.

·         Have limited scratches: Lights scratches are acceptable (no cracks, dents, missing parts).

·         Have no heavy scratches on screen; dead pixels; pressure marks liquid damage or screen rub; backlight works to full brightness.

·         Not have loose or damaged hinges.

·         Be of UK Specification

·         Come with genuine, working, complete, undamaged power supply.

·         Maintain a charge after the charger has been removed.

·         Not overheat or have a noisy fan.

·         Have no liquid damage

·         Not be password protected

Poor